Technical Support from DSCL
Our knowledgeable team at DSCL are always happy to answer any technical questions you may have. Whether it''s cropping an image or downloading our software, you can speak to us in office hours (9am to 5.30pm Monday to Saturday) via our phone lines detailed below, or alternatively by email (see below). You can also watch our Youtube videos by selecting the icon below which may give you some tips and helpful hints.

Technical Support availability
Monday to Saturday 9am to 5.30pm

Customer Technical Support

Telephone: (0161) 474 8680

Email:
info@dscolourlabs.co.uk

Here at DS COLOUR Labs Ltd we use Fuji Frontier 570 printers. All images should be supplied as SRGB or with our own profiles as JPEG files at 300 dpi and sized to the correct output size required. If your files aren`t sized we will scale your Image to fill the paper selected only on option 1 & 2.

We have our own profiles which can be downloaded above. Prints are available in glossy, lustre or Pearl (Fuji Metallic).

Please note all files should be set as srgb not as cmyk!

 

                      

                                     WHY IS IT IMPORTANT TO USE COLOUR MANAGEMENT CLICK HERE!

 

Calibration / Colour Profiles

This page provides you with our calibration image and also our paper profiles to help you get the best quality from your work. There is also other advice for general printing needs.

 
Fuji Standard c-type Print Profiles Data Sheet
Fuji 570 dp11 pro Lustre paper Fuji dp11 pro Lustre paper spec
Fuji 570 c/a Glossy paper Fuji ca Glossy paper spec
Fuji Frontier CA PearlFuji Frontier CA Pearl
DSCL Handles all the paper profiles for our large format printing. If you would like further information or any of our large format profiles please contact us here.

Colour Profiles (click to download) Make sure you select save rather than run.

Then save the profiles to your desktop.

Once downloaded to your desktop right click on the profile and select install profile.
Then this profile is on your computer and will be in your list of profiles in programs such as photoshop etc. It will appear in the profile list as DS Colour frontier crystal archive(for Glossy) and DS Colour frontier DP2(for Luster). If you would prefer to drop the profiles direct into the profile folder on your computer see below.

Installation of profiles direct on to your computer PC / MAC.

Mac OS : Libary/Coloursync/Profiles For users of OS10.7 Onwards see below.

Use go to folder and open -/ Libary/Directly. All you need to do is hit Command+Shift+G from Mac desktop (or Finder>Go>Go to Folder

and type in ~/Library (a tilda not a hyphen) to temporarily access the Libary directory in the finder.

 

PC : My computer Normally c or d drive/Windows/System32/Spool/Drivers/Colour.

Step by Step guide to Editing your image:

1: First and most importantly please ensure your monitor is correctly calibrated. Click here to see a video on how to achieve this.

2: Then open a file in Photoshop, or whichever editing programme you use, and edit your image in sRGB colour working space.

3: Then make sure your image is sized correctly using the Crop tool and setting the width and height to the size of print you require at 300 dpi. This will ensure your image is the right size and no cropping will occur.

4: Once you have edited your file you may wish to softproof your image. To do this click on View/Proof Options/Custom and then select either our Lustre or Glossy profile to see a very close representation of how the image will print. Click here to see video on soft proofing.

5:If you are happy with this click Edit/Convert To Profile then select the appropriate colour profile and click Ok.

6: Save this image and it will be of optimum quality to print. (save as perceptual not relative for best results)

We advise you do a small test order first using our colour calibration image. To obtain our calibration image right click and save on the link below:

Click here to see our calibration image.

Open this image in Photoshop and follow steps one to six above, then email us this file directly here. We can then check this image in comparison to our settings and let you know if this image is correct or requires further adjustment.

For further information on ICC Profiles and colour management etc the following site is very informative.

PLEASE NOTE. Not all editing software supports the use of ICC Profiles. Currently, you are definitely able to create and use ICC Profiles from all CS versions of Adobe Photoshop, Adobe Lightroom,Aperture, Corel Painter, QuarkXPress and Qimage amongst others.

www.drycreekphoto.com

Screens are often overly bright and be aware that your monitor colours may differ from your prints unless calibrated.

Monitor calibration devices are an inexpensive way of calibrating and controlling your workflow, no matter what quality of monitor you have it is always best to make the most of what you have.

Soft proofing helps to guide you prior to printing and always consider the difference between projected light (monitors) and reflected light (paper).

To Purchase a monitor device please see the links below.


http://www.permajet.com/product/930/Spyder4_Express.html

http://www.permajet.com/product/897/ColorMunki_Display.html

Please Note.

If you are adding text to your files please leave at least a 4/5mm border from the edge of the file as machines do vary and cropping may occur

A3 & 14X11 SIZES ONLY AVAILABLE ON OPTION 1 & 2

THESE SIZES WILL REQUIRE TRIMMING DOWN.

Ordering odd sizes online please use the advice below as examples.

If you require a 9x9 size you would make your canvas size 10x10 as this is our nearest print size then make your image size to be 9x9 then this will put the 9x9 in the middle of the 10x10 print.

 

For any further assistance please give us a call:0161-474-8680 and we will endeavour to help your through the process.

Image sizes and Pixel Dimensions

All files should be sized as the table below and at 300dpi.

There are various ways of resizing your images the link below is a free download for doing just this. Click here .

For any other size of print pixel dimension click here

Print Size In Inches Pixel Dimensions
5X3.5 1500X1050
5X4 1500X1200
5X5 1500X1500
6X4 1800X1200
6X4.5 1800X1350
7X5 2100X1500
7.5X5 2250X1500
8X6 2400X1800
9X6 2700X1800
8X8 2400X2400
9X9 2700X2700
10X7 3000X2100
10X8 3000X2400
A4 2475x3510
12X8 3600X2400
10X10 3000X3000
12X10 3600X3000
11X11 3300X3300
14X11 4200X3300
15X10 4500X3000
12X12 3600X3600
A3 3510x4950
16X12 4800X3600
18X12 5400X3600
20X16 6000X4800
24X16 7200X4800
20X30 6000X9000

Delivery Options

If you order consists of any Products over 20"x16" in size (excludes large format prints.) You must Select COURIER If not selected we will contact you for further payment and this can slow your order down. 
 

Royal Mail First Class From £3.99 per order

is the most cost effective method of delivery but offers no tracking facility. Also this service can take between 1 - 10 days. If you require a Nextday service please use either Special Delivery or Courier service.

Royal Mail Recorded From £4.99 per order
Like First class this is the most cost effective method of delivery that is tracked This service can take between 1 - 10 days. If you require a Nextday service please use either Special Delivery or Courier service.

Royal Mail Special Delivery From £9.99 per order
Royal Mail Special Delivery Next Day for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day to 99%* of the UK (Mon-Fri) is available (up to 2kg only above this weight we will send Courier).

Next Day Courier 
Our Next Day Courier Service is only available Monday - Friday this service is tracked and also gives you a one hour time slot via email so you know when you need to be in to sign for your delivery! From Only £9.99 (Please note Scottish Highlands & Islands, Northern & Southern Ireland, Isle Of Man, Channel & Scilly Isles and Europe/Worldwide are not available on this service).

Next Day by Noon Courier
Our Next Day by Noon Courier Service is only available Monday - Friday this service is tracked . From Only £14.99 (Please note Scottish Highlands & Islands, Northern & Southern Ireland, Isle Of Man, Channel & Scilly Isles and Europe/Worldwide are not available on this service.)

European Orders Via Royalmail Airmail for products 20x16 or below. Above this size we cannot ship
International delivery is available for EU countries at £12.99  If you live outside the UK you will need to select this delivery method as none of the others will get to you.

New Off Shore Courier Service Via Interlink

For any of these locations Scottish Highlands & Islands, Northern & Southern Ireland, Isle Of Man, Channel & Scilly Isles we now offer a tracked Courier service £23.99   (Europe/Worldwide are not available on this service)

Saturday Delivery
Providing you order can be completed in time on a Friday we can arrange for a Saturday Delivery but this does incur a large extra cost. Please phone for details.

To track a parcel sent via Inter link Click here. You will need your reference code. Interlink customer service www.interlinkexpress.com/how_can_we_help to track a parcel sent recorded or special delivery "click here" you will need you reference code. Royal mail Customer services 08457 740 740.

 

Unfortunately we cannot be held responsible for delays and lost orders by the Royal Mail.If your order was for First class post we have a policy where you would have to wait for the order to be returned to us as all our packets have a return to sender on them. Please note none of the delivery methods are 100% Guaranteed.


Any orders where the value exceeds £100.00 we have the right to change the delivery method to InterLink! To track a parcel sent via InterLink click here. You will need your reference code. InterLink Customer service To Track a parcel sent recorded or Special delivery click here You will need your reference code. Royal Mail customer services 08457 740 740

 

PLEASE NOTE NONE OF THE DELIVERY METHODS ARE GUARANTEED.


 

Unbranded Packaging

All our products come in unbranded packing. This insures discretion so your customers don`t know who or where your orders have been printed.



 

 

Product Production Times

All Product Production times are Approx as we endeavour to complete your order in record time.

Product Production Time (Not Delivery Time)
Standard Prints Sameday if ordered before 1pm Mon-Fri Only
Poster Prints 1-3 Days (Normally Nextday)
Canvas Prints 1-5 Days
Photo Books 2-5 Days
Acrylic Panels 2-5 Days
Acrylic Blocks 2-3 Days
Box Frames 2-3 Days
Citi Blocks 1-3 Days
Aluminium Panels 2-5 Days
Calendars 2-4 Days
Gifts 1-3 Days
Mounting & Laminating 2-4 Days
Fine Art Prints 2-4 Days
Film Processing 1-3 Days
Chromalux Panels 2-5 Days
Schools Proof Cards 1-3 Days
Schools Packs 3-7 Days

If your order was a mixed order this will all be sent together so please allow a longer time period.

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