FAQ''s
Online Photo Printing
How quickly will I receive my prints?
All orders received before 1pm are sent out the same day. For large orders please allow 48 hours lab time.
What Delivery options can I select?
We have 4 delivery options special delivery, recorded delivery, first class and InterLink courier service.
Do your prices include vat?
Yes all prices on our website include V.A.T. When you order some of our software systems work the prices out minus the vat. Example the price for a 18x12 is £1.20 but the software will show it as £1.00.
What are the delivery costs?
Please see our postage rate section for all of our prices. The prices are worked out on size and weight depending on how many prints and sizes you order. see here.
Can I order Prints and have them sent direct to my customer?
Yes of course you can. All you need to do is, in the comments section please put exclude invoice in shipment and then the person and delivery address of where you want the order to go. We then send your order without out any paper work and in unbranded packing.
What file format can I send?
Generally Jpeg is the standard format but we can also work with tiff files. As a rule please send JPEGS.
What is the biggest file I can send you?
We can deal with any size of file but the bigger the files the slower the upload time would be.
What profile should I assign?
Ideally you should assign our own profiles but if not then s-rgb is very close.
What dpi should I use?
300dpi is the standard as a jpeg.
What happens if my prints don’t arrive?
If your prints don’t arrive or maybe lost in the post? If after 30 days your order doesn’t arrive we will reprint your order free of charge.
What if my prints are damaged in transit?
All of our packing is made bespoke for us. Generally all our orders are received in perfect condition as our packing is tried and tested we very rarely get any orders damaged. If however your prints do get damaged will re print them free of charge?
What if I don’t get a confirmation email?
If you don’t get a confirmation email this would indicate that your order hasn’t been uploaded. However on the odd occasion our system can make a mistake please phone for confirmation if in doubt.
Why are your prices so cheap?
Our prices are so cheap as the system we have in place to handle your orders is very automatic and as we deal with hundreds of orders each working day we can pass on our savings to you.
What is your minimum order?
We don`t have a minimum order value.
What paper surfaces do you print on?
Glossy, Lustre and Pearl.
What type of paper do you print on?
Fuji standard crystal archive for glossy prints and Fuji DP Professional paper for the Lustre (this also has copyright written on the reverse of the paper) This suits our professional photographers very well.
What machines do you use?
We use state of the art Fuji Frontier 570 Printers.
Do The Prints have any cut off? If I am adding text very close to the edges?
Yes all machines do crop about 2-4mm so please make sure you allow for this when sizing your files.
What happens to your waste chemical?
All our waste chemical is stored and then collected by a ISO4001 waste chemical company for safe disposal. All the silver from the waste chemical is collected to help with recycling.